Operations & Data Analyst — Reporting, Dashboards & Workflow Automation
More than a decade in BPO and e-commerce operations, with hands-on experience in reporting, data quality, automation, client-facing analytics, and production workflow applications.
I started in customer support and gradually moved toward the systems behind the work: performance reports, data checks, shared trackers, dashboards, quality workflows, and operational tools. That progression took me from frontline support to SME, Data Analyst, Quality Analyst, Team Leader, and senior leadership roles supporting a large e-commerce account.
At Office Partners 360, supporting Wayfair, I worked across product-data accuracy, quality monitoring, internal tools, KPI reporting, and client-facing operations. In senior leadership, I developed and managed dashboards and performance trackers using Google Sheets and Looker Studio, with hands-on SQL and BigQuery work supporting the reporting process.
Since 2025, I have applied that same operational perspective across three concurrent part-time Upwork engagements for two clients in the US and Australia. One client relationship evolved from spreadsheet automation into a production healthcare workflow application: I first built the operational solution in Google Sheets, then proposed and developed a Web App frontend so users could work through a controlled interface instead of editing the underlying Google Sheets data store directly. I am continuing to deepen my analytics capability while building on real reporting, operations, and automation experience already used in client environments.
Real freelance and employment work. Confidential material is anonymized; sanitized production screenshots are used where permitted, and any recreated visuals are clearly labeled.
A continuous engagement for a US Healthcare Service Client: I first built the operational workflow in Google Sheets, then proposed and developed a production Web App frontend so users could work through a controlled interface instead of editing the underlying data sheet directly.
Developed and managed reporting for a distributed e-commerce team, using Google Sheets, Looker Studio, SQL, and BigQuery while serving as a primary client reporting contact.
Analyzed shift incidences, durations, and employee working patterns in Excel to support budgeting and operational planning.
Resolved client-submitted product-data issues across large Excel workbooks so listings remained accurate, consistent, and sellable online.
Built the team’s first centralized access portal and supporting Sheets trackers while leading ticket audits, calibration, coaching, and client quality reporting.
Flagship case study · Freelance · Upwork
One continuous client relationship that began as a Google Sheets operations and reporting system, then evolved into a production Web App frontend after I proposed separating the user experience from the underlying data layer.
Built the client’s first structured operational interface in Google Sheets, combining data entry, updates, search, filters, archive controls, status tracking, billing fields, and reporting logic.
Upwork title: Excel Spreadsheet Automation Specialist · 212 billed hours · 5.0 / 5.0After the spreadsheet workflow had been in use for several months, I proposed a dedicated frontend so users could complete operational work without editing the Google Sheets data store directly.
Upwork title: Full-Stack Google Workspace Developer · 108 billed hours · 5.0 / 5.0I designed the first working solution in Google Sheets, supported the client as the workflow matured, identified the limitations of direct spreadsheet interaction, proposed the Web App architecture, and then built the frontend and supporting Google Workspace integrations.
The client needed one structured way to manage healthcare operational records, visits, billing activity, provider assignments, scheduling, and reporting. A spreadsheet was the practical starting point, but as the workflow grew, users were still working directly inside the same Google Sheet that also held the operational data.
I first turned Google Sheets into a controlled working interface using structured entry fields, dropdowns, validation, conditional formatting, search and filtering controls, update actions, archive functions, and status-driven tracking. After observing the workflow in use, I proposed separating the user interface from the underlying data layer.
Phase 1 delivered the Google Sheets operations system that centralized the workflow. Phase 2 evolved that foundation into a role-based Web App for records, visits, billing visibility, weekly matrix reporting, provider workload, calendar workflows, dashboards, and Google Workspace integrations—without requiring users to edit the database sheet directly.
The client moved through an incremental solution path rather than replacing the working process all at once: spreadsheet system first, dedicated Web App second. The same client relationship continued across two Upwork contracts totaling 320 billed hours, and both contracts received 5.0/5.0 ratings.
The images below show how the same client solution evolved. Phase 1 is a sanitized portfolio version of the original Google Sheets operations interface. Phase 2 uses sanitized production screenshots from the Web App.
The first working interface centralized data entry, updates, filters, archive controls, status tracking, billing fields, and reporting directly in Google Sheets.
The second phase moved day-to-day interaction into a dedicated frontend while retaining Google Sheets as part of the underlying data workflow. The selected views below show the strongest evidence of the operational, reporting, and security layers of the Web App.
A distributed e-commerce team needed consistent visibility into performance metrics and priorities across client and internal stakeholders.
Developed and managed dashboards and trackers using Google Sheets and Looker Studio, with hands-on SQL and BigQuery work supporting the reporting process.
Combined dashboard maintenance with a recurring client-reporting rhythm, weekly reviews, and cross-timezone coordination.
Supported a reliable reporting process for roughly three years while serving as a primary contact for client reporting needs and performance metrics.
The client needed dependable analysis of shift incidences, durations, and employee working patterns for budgeting and operational planning.
Worked directly with large, figure-heavy Excel datasets and applied careful validation to maintain reporting accuracy.
Translated raw working-pattern data into reports the client could use for budgeting and operational decisions.
Completed 206 billed hours with a 5.0/5.0 client rating and a strong emphasis on accuracy throughout the engagement.
Client-submitted tickets identified product and SKU issues that could leave listings inaccurate or unsellable online.
Reviewed variations, product names, options, details, and highlights against client requirements across large Excel workbooks.
Investigated discrepancies, applied corrections, and tracked each request through Jira.
Processed high-volume product updates while maintaining accuracy, consistency, and workflow transparency.
The team lacked a centralized place for shared resources and needed a consistent quality-review process.
Built the team’s first All-In-One Access portal and supporting Sheets trackers, while auditing agent-executed tickets against client standards.
Combined the portal with calibration meetings, targeted coaching, and recurring client quality feedback.
Established a centralized internal access tool and a consistent quality-reporting rhythm with the client.
Worked across two clients in the US and Australia. For the US Healthcare Service Client, two consecutive contracts formed one continuous solution journey: I first built a Google Sheets operations system, then proposed and developed the production Web App frontend. A separate Australian contract focused on workforce and working-pattern analysis. All three contracts received 5.0/5.0 ratings.
Developed and managed internal dashboards and performance trackers, supported reporting with SQL/BigQuery, led weekly client/internal reviews, and served as a primary point of contact for reporting needs.
Managed coaching and client-call calendars, led one-on-one and team coaching, tracked actions from meetings, and coordinated daily with client stakeholders on goals and KPIs.
Built an internal access portal and Sheets trackers, audited tickets, led calibration, coached outliers, and reported quality performance to the client.
Corrected high-volume product and SKU data in Excel and resolved client-submitted listing issues tracked through Jira.
Provided operational support, prepared daily team and individual performance reports, coached teammates, and monitored progress against monthly targets.
Handled real-time customer support for billing, purchases, account changes, and product concerns.
Supported telecommunications customers, diagnosed handset issues, and created escalation/support tickets.
Three part-time Upwork contracts across two clients in the US and Australia. The two healthcare contracts are presented together below because they were consecutive phases of one client relationship.
Phase 1: Excel Spreadsheet Automation Specialist — built the Google Sheets operations and reporting system. Phase 2: Full-Stack Google Workspace Developer — proposed and built the Web App frontend so users no longer needed to edit the data sheet directly.
View continuous case study →Analyzed large workforce datasets to support budgeting and operational decision-making, with a strong emphasis on accuracy in figure-heavy reporting.
A public-facing résumé is included with the phone number removed. It covers the roles, dates, tools, and freelance experience referenced in this portfolio.
Download public résuméOpen to operations analyst, reporting analyst, e-commerce data, analytics-support, and reporting/automation opportunities.